The primary service I provide is producing manuals for a technical audience.  This includes the following:

  • Researching the details of how your product operates.
  • Researching exactly how your customers use their product.
  • Producing an outline.  This is the top-level organization of the documentation.
  • Writing detailed explanations of your product.
  • Writing detailed step-by-step instructions that explain exactly how to use your product.
  • Testing instructions to make sure they really work as written.
  • Producing illustrations that support and expand on the text.